The experts at Heidolph Instruments know the requirements of the customers from their own experience. The application-engineering department does not only rely on many years of experience, but also on many successful projects with the most diverse requirements, countries, and industry sectors.
Application Support
Product Demonstration
To give you a sense of quality and efficiency, combined with intuitive operation and the highest safety standards, it is best to experience our premium devices yourself. We offer all customers and interested parties the possibility of ordering a demo unit to their laboratory. During this time, you can test all our products for your application requirements.
Noncommittal quote
Our specialist staff at Heidolph Instruments assumes your request and gives you corresponding feedback within 24 hours. Once all the required details have been discussed, you will receive an individual and non-binding offer that exactly meets your needs. Our experts are always in contact with our technicians and service staff in order to provide you a comprehensive and future-oriented offer.
Rental and leasing service
Do you need our Heidolph Instruments Premium devices for the duration of a specific project and a purchase does not fit into your concept? Then take advantage of our flexible rental and leasing service. Heidolph Instruments offers you the option of renting our devices and products for a specific project period.
Warranty registration
10 year warranty on our Hei-PLATE Mix series
Quality Assurance - long lasting certified devices
High quality materials
3000 hours of quality testing for every device before purchase
Every single device undergoes comprehensive quality testing before leaving the warehouse for the customer or dealer. We are aware of the daily requirements of your work, and we know from our own experience that reliable materials and tools have a significant say in the success of a project. Devices from Heidolph Instruments are developed for long-lasting robustness and precision and manufactured to the highest quality standards.
Quality Assurance - our warranty
3-year warranty
10-year warranty on our Hei-PLATE series
By registering the warranty, you receive first-class additional service beyond the purchase. You have no costs for spare parts, are prioritized for repair in case of service and you receive free software updates (if available). If required, you will receive a free loaner device within 48 hours for the duration of the repair (only consumables, defective or missing parts would be charged additionally). Warranty information for OEM products is available on request.
Performance for best results - documentations and calibration certificates
Support for documentation and chemical tests
We support you in all activities, including your documentation and chemical tests. The spectrum ranges from IQ-OQ to calibration certificates, to chemical tests for residual moisture, viscosity, etc.
Equipment Financing Solution (Only available in America)
Flexible financing to enable your research
Interest for only given period of time
Target 24 hour turnaround for credit decisions
Payment structure to meet budget constraints
Explore our financing options to make your purchase more convenient and manageable. Our financing options can help you spread out the cost of your purchase over time, making it easier for you to afford the product you desire. Feel free to ask our knowledgeable team members for more information on our financing plans and how they can benefit you.
Downloads
Discover a selected collection of digital tools that will improve your experience with our devices. Here you will find software, operating instructions, certificates and more. Click below to find your way to more efficiency and innovation.