if Design Award | ISO 9001:2015 Certificate | Best After-Sales-Service | HT-CON Benchmark
Heidolph Instruments is not about being the best, it's about being able to offer the best possible solution for our clients. Because our customers are at the center of all our decisions and thus influence our daily work. Nevertheless, we are naturally proud that we receive the recognition of our constant efforts not only in the form of high customer satisfaction, but also in the form of awards and certificates.
Since over 60 years the iF Design Award has been a global, recognized trademark for outstanding design achievements and thus one of the most important design awards in the world.
An international expert jury, had to decide from more than 5,000 submissions from 53 countries to award the coveted seal of approval.
So we're even more pleased that our Hei-TORQUE series convinced the prestigious jury and we have won the iF Design Award 2016 in the discipline of product design.
Special thanks to designship for the great collaboration!
In the golden mean: Ms Zinsser, owner of Heidolph Instruments - Flanked by the designers Thomas Starczewski, and Michael Fürstenberg
The quality and safety of our products have always been a part of our corporate strategy. A detailed quality management system (QMS) is an important basis for achieving and maximizing these goals. The ISO 9001: 2015 standard defines this basis and sets the highest standards for the quality of our products as well as for our services.
Why do we face this task and what does certification mean for our customers and partners?
As a manufacturer of premium laboratory equipment, we are committed to delivering the best possible quality to our customers. Only in this way can we ensure that the work of our customers also meets the highest standards. However, quality, robustness and precision are not the product of coincidence - but a result of many years of monitoring and the ambition to constantly call into question our own work.
The ISO certificate 9001 certifies us not only to implement these efforts, but also to implement them firmly in every step. A QMS according to ISO 9001 regulates all quality-relevant work steps and the respective responsibilities. In addition, certification requires a control loop that implements a continuous improvement process (CIP) in the spirit of continuous development and optimization.
For our partners and suppliers this means, that we will continue to expand our claim to quality assurance in the future and to optimize the processes at all touchpoints further. However, this does not just mean a commitment to our partners, but some well-defined goals that ensure transparency. For our customers, renewed certification means they can continue to rely on our quality, reliability and fast service. Because all the steps and processes that are implemented in our quality management, always serve the customer, his needs and requirements.
We are proud of our employees who do not understand our quality management as a set of rules, but master the requirements of our products, every day anew with much satisfaction and further optimize. This passion, combined with the well-thought-out work processes, enables us to respond quickly to customer needs while always meeting the highest quality requirements.
Presentation of the certificate by the LGA InterCert. From left: Mr. Sarré (Head of Quality Management and Technical Service), Mr. Jaenicke (Managing Director), Mr. Riegel (Ltd. Auditor, LGA InterCert)
On the LLG SalesConvention Heidolph’s After-Sales Service has been awarded to be the best among more than 50 different manufacturers of laboratory equipment.
What we see as a standard in After-Sales Services was voted as the laboratory industry leading standard from the participating people. These standard includes the following After-Sales Services:
We are grateful and proud to see that these services are honored from our customers worldwide as well as from a huge number of experts in the laboratory field. Particularly we want to thank our employees and partners who maintain and exceed these standard by investing huge efforts and working with passion and enthusiasm on our “Research made easy” philosophy day by day.
HT-CON conducted its 3rd benchmark study in the summer of 2007. The goal of the study was to record and evaluate the customer orientation of more than 100 companies. The companies were selected according to their relation to instrumental analysis, manufacturers and suppliers of equipment, accessories and chemicals. The selected companies were subsequently evaluated on their web presence, as well as the reachability, reaction time and customer orientation via e-mail and telephone.
In this study, the customer orientation and the quality of contact of Heidolph Instruments was rated very good. That's why HT-CON ranked us second out of more than 100 analyzed companies. We are proud of our people in the service and sales departments who bring our company-wide customer-centric efforts to our partners, prospects and customers on a daily basis. We will continue to expand and optimize this customer focus and service concept in the middle of all departments in the company.